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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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iyonel olivera

November 15, 2024

5  out of  5
rating by iyonel olivera
"Excelente servicio, buena atención y explicacion . Gracias a la Agente Srta Monica...el proceso fue rápido y eficiente."
We responded:
"¡Muchas gracias por tu amable reseña! Nos alegra saber que tu experiencia fue positiva y que la atención de la Srta. Mónique cumplió con tus expectativas. Siempre nos esforzamos por brindar un servicio rápido y eficiente. Agradecemos tu confianza y esperamos poder ayudarte de nuevo en el futuro. ¡Saludos! Thank you very much for your kind review! We are glad to hear that your experience was positive and that Monique met your expectations. We always strive to provide fast and efficient service. We appreciate your trust and look forward to assisting you again in the future. Best regards! "
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Jason Ruff

November 14, 2024

5  out of  5
rating by Jason Ruff
"I had a problem with clarifying a bill as I changed the due date and shanelle went out of her way to help me understand what happened. She s a really good customer service rep for this company and I appreciate her willingness to help me. Good people, good company !!!!!!!"
We responded:
"Thank you so much for sharing your experience! We’re delighted to hear that Shanelle was able to assist you in clarifying your bill and that her efforts made a positive impact on your experience. We take pride in having dedicated team members like her who go above and beyond for our customers. Your appreciation means a lot to us, and we’re grateful to have you as a customer. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing our company!"
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carime yoselin ramirez suarez

November 6, 2024

5  out of  5
rating by carime yoselin ramirez suarez
"Muy buena atención de parte de Mónica,muy amable y dispuesta a responder todas tus preguntas."
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que recibiste una atención tan amable de parte de Mónique. Siempre nos esforzamos por ofrecer el mejor servicio y resolver todas las dudas de nuestros clientes. Esperamos verte de nuevo pronto. ¡Saludos! Thank you very much for your comment! We're glad to hear that you received such kind attention from Monique. We always strive to provide the best service and address all our customers' questions. We hope to see you again soon. Best regards!"
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Shirley Bah

November 6, 2024

5  out of  5
rating by Shirley Bah
"Monique was very professional and helpful. She was patient and not forceful and answered every question asked. She was also helpful with finding the best rates."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that Monique provided you with professional and helpful service. It's great to know that she was patient and took the time to answer all your questions while assisting you in finding the best rates. We appreciate your feedback and look forward to serving you again in the future!"
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JHORLAN CONTRERAS

November 5, 2024

5  out of  5
rating by JHORLAN CONTRERAS
"Gracias Monica x tu atención y respuestas y Carol también de verdad lo recomiendo"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found Monique's assistance helpful and that you recommend Carol as well. Your feedback means a lot to us, and we're here to help with any further questions or needs you may have. We look forward to serving you again!"
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Migleydi Tellez

October 23, 2024

5  out of  5
rating by Migleydi Tellez
"Excellent service they attended me in the best way I recommend them with pleasure Monique attended me super well"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Monique provided you with excellent service. Your recommendation means a lot to us, and we look forward to serving you again in the future! If you have any other feedback or need assistance, feel free to reach out."
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Ed Roche

October 18, 2024

5  out of  5
rating by Ed Roche
"Monique H. was extremely helpful and friendly. Looked for the best rate for me and clearly explained my options. Great positivity and energy. This was my first auto insurance quote for the day, and she made it the last quote for the day. ER"
We responded:
"It sounds like Monique H. provided excellent customer service! It's always great to hear about someone who goes above and beyond to help. If you have any specific questions about auto insurance or need assistance with anything else, feel free to ask!"
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Mimi

October 10, 2024

5  out of  5
rating by Mimi
"Had an amazing experience with Monique. She’s such a sweetheart and explained every detail every step of the way while assisting me with switching my auto insurance to State Farm. I recommend her because I spoke with a different agent before Monique and my experience with that agent was very poor and I was not going to switch with State Farm anymore until I got a call from Monique who was very nice and respectful every step of the way. Thanks Monique"
We responded:
"Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that Monique provided you with exceptional service during your transition to State Farm for auto insurance. We understand that a previous encounter with a different agent was disappointing, and we're grateful that Monique was able to restore your confidence in our company. Our team strives to deliver personalized and informative assistance, and it's wonderful to know that Monique went above and beyond to ensure that you felt supported and well-informed throughout the process. We will make sure to pass along your appreciation to Monique for her outstanding dedication to customer satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing State Farm and for recommending Monique. We value your feedback and look forward to serving you again."
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adeleke micheal

October 10, 2024

5  out of  5
rating by adeleke micheal
"I had a good experience signing up with State Farm and Monique was so great handling this for me and my wife, am glad we switched to State Farm and I will refer people anytime anyday"
We responded:
"Thank you for taking the time to share your positive experience with us! We're delighted to hear that you and your wife had a great signing up experience with State Farm, and we're thrilled that Monique provided exceptional service throughout the process. We understand that switching insurance providers can be a big decision, and we're honored that you chose State Farm. We're glad to have gained your trust and are grateful for your willingness to refer others to us. Your recommendation means a lot to us and we'll continue to strive for excellence in serving our valued customers. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you for choosing State Farm and for your kind words. We appreciate your feedback and look forward to serving you and your family for years to come."
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Joey Mannella

October 9, 2024

5  out of  5
rating by Joey Mannella
"Monique was very helpful when helping me. She was easy to talk to and made the experience not stressful."
We responded:
"Thank you for sharing your positive experience with us! We're thrilled to hear that Monique provided you with excellent assistance and made the process stress-free for you. We understand that navigating insurance matters can sometimes be overwhelming, and we're glad that Monique was able to make the experience easy and enjoyable. We strive to provide a comfortable and helpful environment for our customers, and we're delighted that Monique's approachable nature and expertise contributed to your positive experience. If there's anything else we can do for you or if you have any further questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us and for your kind words. We truly value your feedback and look forward to serving you in the future."
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Pauline Kelley

September 26, 2024

5  out of  5
rating by Pauline Kelley
"Grate Job"
We responded:
"Thank you Pauline. We appreciate your business!"
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Thiago Gusmão de Jesus

September 23, 2024

5  out of  5
rating by Thiago Gusmão de Jesus
"Gostei muito do de contratar seguro com esta empresa. Ótimos preços e também bom atendimento."
We responded:
"Thank you for sharing your positive experience with taking out insurance from this company! It's great to hear that you found both their prices and service to be satisfactory. Providing competitive pricing and excellent service are important aspects of any insurance company, and it's wonderful that this company met your expectations in both areas. If you have any other questions or need further assistance, please let me know."
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Ana Karina Diaz Carmona

September 17, 2024

5  out of  5
rating by Ana Karina Diaz Carmona
"Encantada con la atención brindada, tenía muchas inquietudes y fui muy bien atendida hasta resolver todas mis dudas. Excelente compañía y excelente servicio"
We responded:
"Thank you for taking the time to share your positive experience with us! We are delighted to hear that you were pleased with the attention and service you received. Our team strives to provide excellent customer service and ensure that all your questions and concerns are addressed. Your kind words are greatly appreciated, and we are thrilled to have provided you with an exceptional experience. Should you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us. We are here to help! Thank you once again for choosing our company, and we look forward to serving you again in the future."
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Xavier Vallejo

August 30, 2024

5  out of  5
rating by Xavier Vallejo
"Monique helped from the begging to end to setup my new auto and house insurance. Thank you for all your help!!"
We responded:
"Thank you for your kind words Xavier. I am glad Monique was able to help you with your Auto and Home Insurance. We appreciate your business. "
Profile photo of Gunnar Wielinski

Gunnar Wielinski

August 29, 2024

1  out of  5
rating by Gunnar Wielinski
"Needed a car, trailer, and motorcycle policy. They did my car over the phone just fine and said in about 30 minutes my trailer and motorcycle could be added and they would follow up with me on that. I gave them my card info and said just add it and let me know when it is added. I got no call back, no verification, no idea where I am at with my coverage or if I am covered at all which I needed for this weekend. I asked them to cancel since February/March over the phone and they’ve charged me still. Don’t trust these people. They’ve reached out to me once, and I could never get them over the phone."
We responded:
"Hey Gunnar. We have been attempting to contact you as we needed some additional information. Have you received our messages? Give the office a call and we will be happy to assist. "
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Mike Kidwell

August 22, 2024

5  out of  5
rating by Mike Kidwell
"I dealt with Monique at this office. She was very informative and helpful, and even if she didn't have all the answers immediately she was quick to find those answers and get right back to me! Thank you!"
We responded:
"Thank you for taking the time to share your experience with Monique at our office. We greatly appreciate your kind words and feedback. Monique is truly dedicated to providing excellent customer service, and we're thrilled to hear that she was able to assist you effectively. Her commitment to being informative and helpful, as well as her promptness in finding answers for you, is something we pride ourselves on. We will make sure to pass along your gratitude to Monique for her exceptional assistance. If you have any further questions or need additional support in the future, please don't hesitate to reach out. Thank you once again for your positive review. We look forward to serving you again soon."
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Justya Girlti

August 21, 2024

5  out of  5
rating by Justya Girlti
"Literally the best customer service I’ve ever had. He explained things so well to me. It’s my first time getting insurance and I don’t know anything. He explained everything very detailed and very simple. Very patient with me as I was trying to understand. 11/10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for your feedback! We're thrilled to hear that our customer service representative was able to provide you with such a positive experience. We strive to make complex concepts easy to understand and ensure that our customers feel supported throughout the process. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
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Rodrigo Hernandez

August 19, 2024

5  out of  5
rating by Rodrigo Hernandez
"Excelente servicio y atención"
We responded:
"Thank you for your kind words and positive feedback! We strive to provide excellent service and attention to all our customers. It's great to know that you had a positive experience with us. We appreciate your support and look forward to assisting you in the future. If you have any further questions or need any more information, feel free to reach out to us."
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Garlena Jackson

August 9, 2024

5  out of  5
rating by Garlena Jackson
"It was one of the easiest and most comprehensive tasks that I have ever had when trying to auto and renters insurance. Monique was very good and compassionate when explaining the various coverages. I don't consider myself to be a true senior citizen but I have been retired for 20 years due to health issues and so I am not as mobile and quick with all of the new technology. So I truly appreciate it. I intend on sharing my experience with my friends as the need for their insurance issues come up. Thanks again"
We responded:
"Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with our auto and renters insurance task was easy and comprehensive. Monique is truly an asset to our team, and we are delighted that she was able to assist you with compassion and clarity in explaining the various coverages. We understand that navigating new technology can be challenging, especially for those who may not be as mobile or quick with it. We are glad that we could provide you with the support you needed during this process. Your kind words and appreciation mean a lot to us. We would be honored if you shared your positive experience with your friends who may also need assistance with their insurance issues. Word-of-mouth recommendations are invaluable to us, and we strive to provide the same level of excellent service to all our customers. Once again, thank you for choosing our services and for your lovely review. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We are here to help!"
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Moriah Keith

July 30, 2024

5  out of  5
rating by Moriah Keith
"Carol was very friendly, knowledgeable, and helpful in reviewing my home and vehicle coverage."
We responded:
"Thank you for your positive feedback! I'm glad to hear that Carol was friendly, knowledgeable, and helpful in reviewing your home and vehicle coverage. Providing excellent customer service is our top priority, and we're delighted that Carol was able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out."
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Eric Walters

July 11, 2024

5  out of  5
rating by Eric Walters
"With all the storms over the last year we had some significant roof and siding damage. Beau’s team were phenomenal to work with and very helpful. I have not been through a home claim like this before and they exceeded every expectation. I understand more and more that price isn’t everything. Having someone you can call and take the time to walk you through the process is invaluable. Just so happens they have great rates too."
We responded:
"Thank you for sharing your positive experience with Beau's team. It's great to hear that they went above and beyond to help you with your roof and siding damage. Their dedication and commitment to providing exceptional service are truly commendable. Having a team that not only delivers on their promises but also takes the time to walk you through the process can make a big difference during a home claim. We appreciate your feedback and are here to assist you with any further inquiries or support you may need."
Profile photo of Maniraj Muthukrishnan

Maniraj Muthukrishnan

July 9, 2024

5  out of  5
rating by Maniraj Muthukrishnan
"Recently switched to state farm from other insurance vendor. The process was very smooth right from the beginning. I got good discounts as well bundled up with renter's insurance. I will give thumbs up to "Monique" for the wonderful job!"
We responded:
"Thank you for sharing your positive experience with State Farm and Monique! It's always great to hear when customers have a smooth transition and are satisfied with the service they receive. If you have any specific details or additional feedback you'd like to share, please feel free to let us know. We're here to assist you in any way we can!"
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cindi pochatek

July 4, 2024

5  out of  5
rating by cindi pochatek
"I can’t express enough, how amazing this office is. I’ve been using them for auto insurance for 10 years- now expanding to life and homeowners insurance. Carol made the process of buying insurance soo easy and customizable to us. It is something she is so passionate and knowledgable about! Both Joyce and Carol have been there for a long time and I’m always able to call the office with anything at any time!"
We responded:
"That's great to hear! It sounds like you have had an excellent experience with this office and their staff. It's wonderful that Carol made the process of buying insurance easy and tailored it to your needs. Having knowledgeable and passionate agents like her can make a significant difference. It's also reassuring that Joyce and Carol have been with the office for a long time and are always available to assist you. If you have any specific questions or need further assistance, feel free to ask!"
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Denillson Gutierrez narvaez

May 29, 2024

5  out of  5
rating by Denillson Gutierrez narvaez
"Fui atendido por Monique, hizo un excelente trabajo para poder obtener mi seguro vehicular, se las recomiendo es atenta y servicial, brinda muy buena información al cliente; Y lo mejor es que habla español también."
We responded:
"Thank you so much for your kind words and glowing recommendation! We are delighted to hear that Monique was able to assist you effectively with your vehicle insurance needs. We take great pride in our team's ability to provide exceptional service, and it’s wonderful to know that Monique's attentiveness and helpfulness made a positive impact on your experience. We are especially pleased to hear that Monique's ability to communicate in Spanish was beneficial for you. Providing clear and helpful information in the preferred language of our clients is very important to us. If you have any further questions or need additional assistance in the future, please don't hesitate to reach out. We're here to help!"
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Omar Muñoz

May 29, 2024

5  out of  5
rating by Omar Muñoz
"Hello, I'm from Ecuador, Monique, she always gives me help with the insurance issue since I arrived in Ohio. She speaks Spanish and provides very good attention in her service."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Monique has been such a great help to you since you arrived in Ohio. It's wonderful that her ability to speak Spanish and provide excellent service has made a positive difference for you. We're proud to have Monique on our team, and it's gratifying to know that her support has been valuable to you, especially with your insurance needs. If you ever need further assistance or have any questions, please don't hesitate to reach out."